Resume
Experience
Digital Learning Specialist
Edusync • Freelance
Nov 2024 - Present
Dubai, United Arab Emirates
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Developed and deployed AI-driven learning modules for external stakeholders. Including educators, clients, and investors to drive product adoption and digital onboarding
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Leveraged advanced proficiency in Claude, Gemini, ChatGPT, and other GenAI platforms to design instructional content that accelerated AI literacy by 40% across pilot student cohorts
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Co-led the design of Edusync’s proprietary AI learning engine, optimised for adaptive feedback, personalised content delivery, and scalable LX design frameworks
Digital Learning Coordinator
Starling Bank
May 2024 - April 2025
Manchester, United Kingdom
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Creating and designing digital learning content for a leading digital bank.
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Collaborated with subject matter experts across the organisation to develop effective and engaging digital learning resources.
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Reduced support queries by 30% through LMS training materials.
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Facilitated the development of other digital learning content, including videos, how-to guides, process documents, performance support and more.
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Delivered 10+ SCORM-compliant modules with accessibility-first design
Learning and Development Specialist
Starling Bank
April 2023 - May 2024
Manchester, United Kingdom
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Delivered in-person and virtual training on soft skills, leadership, compliance topics and more.
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Integrating of new talent into teams
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Authoring interactive training content including workshops, presentations and more for online and blended learning environments
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Analysed learning outcomes to show the success of learning programs.
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Continuously assessed and improved the quality of learning resources to ensure they meet high standards and employee needs.
Learning and Development Associate
Archies
Nov 2023 - April 2024
Manchester, United Kingdom
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Collaborated with leadership to design and implement learning and development initiatives aligned with evolving business priorities and operational goals.
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Delivered a blend of in-person and digital learning experiences, including structured workshops, interactive e-learning modules, and hands-on coaching sessions.
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Supported general managers and frontline teams through in-store observations, developmental feedback, and ongoing coaching to reinforce key learning outcomes.
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Observing and coaching general managers and store team.
Training Specialist
Hastings Direct
March 2020 - Nov 2022
Manchester, United Kingdom
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Designed, implemented, and maintained comprehensive training programs for operational teams, utilizing a blended learning approach and creating targeted learning resources.
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Delivered training aligned with Financial Conduct Authority (FCA) regulations and industry best practices, ensuring workforce compliance.
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Collaborated with key stakeholders to coordinate and communicate all aspects of training delivery and rollout.
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Oversaw employee training completion, ensuring 100% compliance within required timelines.
Education
De Montfort University
Bachelor's Degree in English Literature and Creative Writing
2016-2019
Grade 1st Class
Professional Skillset
Instructional Design
Interactive Course Design
LMS Administration
Employee Engagement
Adult Learning Theories
Graphic & Visual Design
Project Management & Planning
Blended Learning Strategies
Tools & Technologies
Articulate Storyline
Adobe Captivate
Camtasia
Notion
Vyond
Adobe Premier Pro & IMovie
Adobe Creative Cloud
Microsoft 360
Lucid Chart
Articulate Rise
Canva
Figma
Articulate Review 360
G- Suite
Kahoot